Based in Flower Mound, TX  Prime AC and Heat has been providing Dallas, Fort Worth & Denton heating and air conditioning services since 2014. The values we have established and maintain on a daily basis indicate why we have an A-plus rating from the Better Business Bureau.

Striving to provide residential, commercial and construction customers with quality workmanship and extraordinary service that exceeds our customer’s needs and expectations.

Our core values are principles that shape the way we work. They are the foundation, guiding every employee’s actions to ensure our company’s continued success. 

Prime AC and Heat Services' Mission and Core Values



Customer Service


Staying true to our core values and word. We demonstrate ethical behavior and expect honesty from our employees to generate an environment of honesty to our customers. Being honest and having strong moral principles is at the Core of Prime AC and Heat.

We believe in educating all our employees. We must embrace technology and keep our staff knowledgeable in the office and out in the field. Continuous education fuels people to attain uncommon answers and results.

We know that without our customers, we cease to exist; our efforts are to serve all customers above and beyond their expectations. Good customer service is critical to business success, ensuring brand loyalty one customer at a time. That's why here at Prime AC and Heat we strive to always have these key elements:

  • Patience. ...

  • Attentiveness. ...

  • Clear communication skills. ...

  • Knowledge of the Product. ...

  • Ability to use positive language.

  • Be Helpful—Regardless of Profit

Teamwork is the ability to work together toward a common vision. At Prime AC and Heat, we direct individual accomplishment toward organizational objectives to attain outstanding cohesiveness among the group. As Prime AC and Heat continues to grow we will always implement these core values to our Teamwork achievements

  • Respect. This one should be a no-brainer. ...Respect each other and our customers

  • Communication. While respect is probably the most important element of teamwork, communication is the tool that will generate that respect. ...Clear communications with our our staff and our customers

  • Delegation. ...

  • Support. For our staff, vendors and customers