Prime AC and Heat Services' Mission and Core Values
At Prime AC and Heat, we understand the importance of a properly functioning heating, ventilation, and air conditioning (HVAC) system in your home or business. We are dedicated to providing top-notch HVAC services to our customers, and we are proud to be the leading air conditioning and heating company in the area. Our team of expert technicians is highly trained, fully licensed and insured, and always strive to exceed our customer's expectations with our professional and friendly approach.
We specialize in a wide range of services, including air conditioning installation and replacement, furnace installation and replacement, HVAC maintenance and repair, duct cleaning and sealing, and indoor air quality solutions. Our goal is to keep your HVAC system running at peak efficiency and save you money on energy costs. We also offer emergency services, 24/7 to ensure that you never have to go without the comfort of a properly functioning HVAC system.
In addition to our excellent services, we also offer our exclusive Prime Advantage Family (PAF) plan, which includes annual maintenance check-ups, priority service for any repairs needed, discounts on parts and labor, and no overtime charges. With the PAF plan, you can say goodbye to unexpected HVAC repair costs and hello to peace of mind.
If you are searching for a reliable and professional air conditioning and heating company near you, look no further than Prime AC and Heat. Contact us today to schedule an appointment or to learn more about our services and the Prime Advantage Family plan. Our team is always happy to answer any questions you may have, and we look forward to serving you.
Mission: At Prime AC and Heat, our mission is to provide reliable and efficient HVAC solutions to our customers while delivering the highest level of customer service. We strive to exceed expectations and earn the trust of our community through integrity, professionalism, and a commitment to excellence.
Core Values:
-
Integrity: We conduct ourselves with honesty and transparency in all our business practices.
-
Professionalism: We are dedicated to providing the highest level of expertise and skill in our work.
-
Excellence: We strive to exceed customer expectations in all aspects of our service.
-
Reliability: We are committed to being dependable and responsive to our customers' needs.
-
Respect: We treat our customers, employees and partners with respect and dignity.
-
Community: We are dedicated to serving our community and making it a better place.
Intergrity
Staying true to our core values and word. We demonstrate ethical behavior and expect honesty from our employees to generate an environment of honesty to our customers. Being honest and having strong moral principles is at the Core of Prime AC and Heat.
Education
We believe in educating all our employees. We must embrace technology and keep our staff knowledgeable in the office and out in the field. Continuous education fuels people to attain uncommon answers and results.
Customer Service
We know that without our customers, we cease to exist; our efforts are to serve all customers above and beyond their expectations. Good customer service is critical to business success, ensuring brand loyalty one customer at a time. That's why here at Prime AC and Heat we strive to always have these key elements:
-
Patience. ...
-
Attentiveness. ...
-
Clear communication skills. ...
-
Knowledge of the Product. ...
-
Ability to use positive language.
-
Be Helpful—Regardless of Profit
Teamwork
Teamwork is the ability to work together toward a common vision. At Prime AC and Heat, we direct individual accomplishment toward organizational objectives to attain outstanding cohesiveness among the group. As Prime AC and Heat continues to grow we will always implement these core values to our Teamwork achievements
-
Respect. This one should be a no-brainer. ...Respect each other and our customers
-
Communication. While respect is probably the most important element of teamwork, communication is the tool that will generate that respect. ...Clear communications with our our staff and our customers
-
Delegation. ...
-
Support. For our staff, vendors and customers