Privacy Policy

Prime AC & Heat LLC

Last Updated: 01/01/2026

Introduction

Welcome to Prime AC & Heat LLC (“Prime AC & Heat,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, protect, and disclose information obtained from users (“Users”) of the website www.primeacandheat.com (the “Site”). This policy applies to the Site and all products and services offered by Prime AC & Heat LLC.

Personal Information We Collect

We may collect personal identification information from Users in a variety of ways, including when Users:

Visit our website
Fill out a contact or service request form
Schedule service or request an estimate
Subscribe to email or promotional communications
Participate in surveys, promotions, or other site features

Personal information may include, but is not limited to:

Name
Email address
Phone number
Mailing address

Users may visit our Site anonymously. We only collect personal information if Users voluntarily submit it. Users may refuse to provide personal information; however, doing so may limit their ability to engage in certain Site-related activities.

Non-Personal Information

We may collect non-personal identification information whenever Users interact with our Site. This may include:

Browser type
Device type
Operating system
Internet service provider
General usage data

This information is used for analytics and site performance improvement.

Cookies and Web Tracking

Our Site may use cookies to enhance User experience. Cookies help us understand how Users interact with the Site and allow certain features to function properly.

Users may choose to set their browser to refuse cookies or alert them when cookies are being sent. Please note that disabling cookies may cause some parts of the Site to function improperly.

How We Use Collected Information

Prime AC & Heat LLC may collect and use Users’ information for the following purposes:

To improve customer service
Information helps us respond more effectively to service requests and support needs.
To personalize user experience
We may use aggregated data to understand how Users interact with the Site.
To improve our website
Feedback and usage data help us enhance site functionality and content.
To process transactions and service requests
Information provided is used solely to fulfill requested services.
To administer promotions, surveys, or site features
Users receive information only if they opt in.
To send periodic communications
Email addresses may be used to provide updates, respond to inquiries, or send marketing communications. Users may unsubscribe at any time using the link provided in emails or by contacting us directly.

How We Protect Your Information

We implement appropriate data collection, storage, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.

Sensitive data exchanged between the Site and Users is transmitted over secure SSL-encrypted communication channels.

Third-Party Websites

Users may find links on our Site to third-party websites or services. We do not control the content or practices of these external sites and are not responsible for their privacy policies. Interaction with third-party websites is subject to their own terms and policies.

Advertising and Analytics

Advertising partners may deliver ads that use cookies or similar technologies. These cookies allow ad networks to deliver relevant advertisements based on user activity. This Privacy Policy does not cover cookies or data collection by third-party advertisers.

Children’s Information

Prime AC & Heat LLC does not knowingly collect, use, or disclose personal information from children under the age of 13. Our website and services are intended for use by adults seeking residential HVAC services.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records.

Changes to This Privacy Policy

Prime AC & Heat LLC may update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. Users are encouraged to review this policy periodically to stay informed.

Acceptance of These Terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use the Site. Continued use of the Site following policy updates constitutes acceptance of those changes..