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YOUR HOME. YOUR OPTIONS.

Repair Or Replace? Make A Clear Decision.

Keep it running—or start fresh? Compare the repair, the comfort you want and the full cost before you decide.

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Family-owned since 2014 · Serving DFW homeowners

EXPLORE THE POSSIBILITIES01 / START HERE
Illustration of an older outdoor air conditioner

A familiar system. A new decision.

A breakdown doesn’t automatically mean replacement.

0%

Illustrative equipment comparison. Exact cabinet, configuration and performance depend on the system selected for your home.

START WHERE YOU ARE

Two good paths.
One informed decision.

The right choice starts with a diagnosis. Explore what each option should include, then let’s talk about your home.

GET CLARITY FIRST

Know what failed.
Know what the repair solves.

A first or isolated problem can be a worthwhile repair discussion. Ask about the rest of the system before choosing.

  • A written diagnosis and complete repair price
  • Applicable parts and labor warranty coverage
  • Whether the repair addresses your comfort concerns

Explore Heating Repair

Explore AC Repair

YOUR REPAIR STARTING POINT

$49diagnostic service call

Find the problem. Keep your options open.

AC or heat not working? Start with a $49 diagnostic service call. We waive that fee when Prime completes the repair for the diagnosed issue.

Request the $49 offer
Coupon terms & eligibility

One system per service call at an owner-occupied single-family home in Prime’s service area. Repairs, parts and refrigerant are priced separately. The $49 diagnostic fee is waived when Prime completes the repair for the diagnosed issue. Mention PRIME49 when scheduling. Cannot be combined with other service discounts. Call for appointment availability.

Offer code: PRIME49

Planning ongoing care? Explore Prime Preferred membership.

Offers apply to single-family homes you own and live in within Prime’s service area. Requesting an offer does not confirm an appointment. Our team confirms the details with you.

YOUR 60-SECOND STARTING POINT

What should you compare next?

Four questions to prepare for a conversation. Your answers stay on this page.

Do you have a written diagnosis?
Has the system needed repeated repairs?
How was your comfort before this problem?
Have you checked the warranty?

THE COMFORT UPGRADE

Slide to see what changes.

New system. Lower cooling costs?
Put the possibilities in motion.

BASELINE COMPARISON14SEER2
Conventional outdoor cabinet shown for comparison
14 → 15 → 17 → 19 SEER2

14 SEER2 comparison

Start with the 14 efficiency comparison point. Prime verifies which matched systems meet your home’s requirements.

Representative equipment. Exact matched configuration varies.
Estimated annual cooling savings
$514/ year

28.6% less cooling electricity cost

Current system $1,800
Selected system $1,286
Over 10 years$5,143estimated cooling savings

Cooling electricity only. Example inputs; actual savings vary.

Starting example: an older system at 10.0 SEER2-equivalent efficiency. Annual cooling electricity: $1,800. Adjust the example below to fit your home.

Make it your comparison.

Use the part of your electric bill spent on cooling.

$1,800
$300$6,000
Adjust system ratings & view the savings breakdown
10.0
8.024.0

The older-system baseline is an illustrative assumption, not a measured rating. SEER and SEER2 use different tests. Do not enter a legacy SEER rating as SEER2; ask Prime to verify your comparison or use two ratings under the same standard in custom mode.

Cumulative cooling costs

Current systemSelected system
TodayYear 10

Current: $18,000
Selected: $12,857

How we estimate savings

Selected annual cooling cost = current annual cooling cost × current efficiency ÷ selected efficiency. The example starts with $1,800 a year and an assumed 10 SEER2-equivalent older system. It does not infer your efficiency from equipment age, and it does not convert SEER into SEER2.

The four steps are 14 SEER2, 15 SEER2, 17 SEER2 Amana S-Series and up to 19 SEER2 Amana S-Series. They are comparison scenarios, not guaranteed equipment matches. The 14 point is a comparison baseline, not an offer to install a system below applicable regional efficiency requirements. Prime’s straight-cool S-Series options are AXV6S (up to 17.2 SEER2) and AXV9S (up to 19 SEER2). Its heat-pump options are AZV6S and AZV9S; heating savings are not included here. Its exact rating and cabinet configuration depend on the matched indoor and outdoor equipment; confirm the AHRI certificate for your quote.

Results assume the same cooling load, electricity rate and rating basis. They exclude purchase price, heating, financing, maintenance, rebates and future rate changes. The multi-year result is operating-cost savings, not payback or a guarantee. Installation, ducts, weather, thermostat settings and use affect actual bills.

Amana S-Series manufacturer ratings

14 SEER2 comparison. Estimated annual cooling savings: $514. 10-year total: $5,143.

BEFORE YOU SAY YES

Compare the written details.

Explore replacement costs & compare quotes

Age and a monthly payment don’t tell the whole story. Bring these questions to your consultation.

Questions to compare HVAC repair and replacement quotes
Ask aboutA repair quoteA replacement quote
The problemWhat failed, why, and what will this repair resolve?Which reliability or comfort concerns will the new system address?
The full priceParts, labor, refrigerant and any diagnostic fee.Equipment, installation, permits and any needed duct or electrical work.
The coverageWhich parts and labor are covered, and for how long?Registration requirements, parts/labor terms and exclusions.
The next few yearsThe condition of the remaining equipment and repair history.Operating-cost estimates and total financing payments, if applicable.

A Compressor Quote: Check The Scope

A compressor quote is not the same as a whole-system replacement quote. Ask which diagnosis led to the recommendation, which equipment stays and whether another fault could affect the proposed repair. Then compare these details in writing:

  • The exact replacement part and compatible equipment.
  • Parts, labor, refrigerant work and any other required work included or excluded.
  • Verified manufacturer parts coverage, labor coverage and costs you still pay.
  • The condition of the remaining indoor and outdoor equipment, and unresolved comfort concerns.
Request An AC Diagnosis

Have a quote already? Bring it to the conversation. You don’t need to decide first.

Discuss my options

REAL PEOPLE. REAL PRIME.

See Our Work.
Meet Our Team.

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Amana equipment featured by Prime AC and Heat

FLOWER MOUND INSTALLATION

Amana S-Series comfort, room by room.

Watch Prime AC & Heat walk through an Amana S-Series installation with zoning in Flower Mound, Texas.

Watch On YouTube

A LITTLE MORE CLARITY

Your questions, answered.

No. Start with a diagnosis of what failed and why. Compare the complete repair price, the remaining equipment’s condition and any unresolved comfort concerns with a written replacement proposal. Age alone, a monthly payment or a single repair-cost formula does not decide the right option.

Yes. Tell Prime whether the problem is heating, cooling or both and which equipment you have. A furnace, heat pump and cooling-only outdoor AC have different repair and replacement choices. Heating customers can start with heating repair or heating installation; cooling customers can start with AC repair or AC installation.

Compare the same project scope: proposed indoor and outdoor models, sizing, matched ratings, ducts, electrical work, controls, permits, commissioning, price and written coverage. Identify which equipment is retained. If financing is used, compare total repayment and terms as well as the monthly payment.

No. It compares estimated cooling electricity costs under stated assumptions. It does not diagnose equipment, include heating or installation cost, predict a full utility bill, or prove investment payback. Use it alongside the diagnosis and complete written options.

THE EXPERIENCE MATTERS

A team you can get to know.
Reviews you can read.

Explore customer experiences
Read Customer Reviews On GoogleVisit Prime’s Google review profile

1,320 reviews collected across Google, Yelp, Facebook and HomeAdvisor

Combined LocalImpact snapshot · September 17, 2026 · Not a Google-only count.

System installation
“Very reliable, respectful, detailed oriented crew”
J RSeptember 15, 2026Google review excerpt · via LocalImpact
Service experience
“He was extremely knowledgeable and personable.”
Matt L.September 15, 2026Google review excerpt · via LocalImpact
System installation
“Outstanding communication, professionalism, and customer service.”
Julia T.September 11, 2026Google review excerpt · via LocalImpact
Coby, Service and Installation Manager at Prime
YOUR SERVICE & INSTALLATION MANAGER

Coby

Helps our service and installation teams coordinate the details of your home’s comfort.

Alfredo Luna holding a tablet for quality control
YOUR QUALITY CONTROL TECHNICIAN

Alfredo Luna

Checks completed work, equipment operation, and the details after installation.

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Let’s take care of your home

YOUR HOME COMFORT TEAM ACROSS DFW

AC & Heating Service For DFW Homeowners

Tell Prime where your home is and what it needs. Our team confirms service coverage and appointment availability using your full address.

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THE PRIME HOMEOWNER HANDBOOK

Useful before your next decision.

Repairs

Repair or replace: a practical HVAC decision guide

Use diagnosis, system condition, repeat problems and written options to make a calmer repair-or-replace decision.

Read the guide

LET PRIME TAKE THE NEXT STEP

Tell us what your
home needs.

Tell us what you need in three short steps. Our office will confirm the time and pricing with you.

Before You Start: Prime services single-family homes you own and live in. We do not accept active third-party home-warranty coverage, rental or commercial properties. Prime repair warranties and manufacturer warranties are separate.

Photos and videos are optional. Share thermostat messages or equipment photos if they help explain your request.

Need same-day or emergency service? Call now.

(972) 400-3602

Our team answers calls 7 AM–10 PM daily; after-hours calls go to our AI answering service. Call to confirm the earliest opening. Submitting this form does not reserve an appointment or enroll you in a plan.

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  1. 1Your home
  2. 2Contact
  3. 3Review & send
Your service request

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Is this a single-family house you own and live in?

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Our office will follow up with you. For the earliest available visit, call (972) 400-3602.

READY WHEN YOU ARE

Let’s Get You Comfortable

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