AC Not Cooling? Let’s Get Your Home Comfortable.

Check that your thermostat is set to cool and that the filter is not clogged. If warm air, weak airflow, or poor cooling continues, request an AC diagnostic so the cause can be checked. Tell us when the problem started and whether it affects the whole home.

Yes. Prime repairs ducted residential heat pumps as well as central air conditioners. Tell us whether cooling, heating or both are affected, what the thermostat shows and when the problem began. A diagnostic visit identifies the cause before you approve a repair. For a heating-only problem, request heating repair.

A failed capacitor is one possible cause of an outdoor AC unit that will not start, hums or has a fan that is not turning. Other electrical or mechanical problems can cause similar symptoms, so a description alone cannot confirm which part failed. Ask Prime to diagnose the problem and explain the findings before approving a repair. Leave capacitor testing and replacement to a trained technician; it is a high-voltage component. Tell us what the thermostat shows, what the outdoor unit is doing and when the problem began.

Not necessarily. An outdoor unit that will not start is a symptom, not a confirmed compressor failure. Ask Prime to identify the failed component before you choose a repair. If compressor replacement is recommended, review the complete parts, labor and refrigerant scope, applicable manufacturer coverage and the condition of the rest of the system. Compare that repair quote with a written replacement proposal; age or one repair-price rule should not decide for you.

The PRIME49 offer is a $49 diagnostic service call for one system. That fee is waived when Prime completes the repair for the diagnosed issue. Repair work, parts, and refrigerant are separate charges. Request PRIME49 through the offer form or mention the code when you call. Review the offer details before requesting service.

Call (972) 400-3602 to check the earliest available visit, or send an online service request. Our team answers calls 7 AM–10 PM daily; after-hours calls go to our AI answering service. Share your city and whether the system has stopped working. Same-day visits depend on availability. An online request does not reserve a visit; Prime confirms the appointment with you.

Start with the diagnosis and repair cost. Compare that with the system’s condition, repeat breakdowns, warranty coverage, and the full cost of a replacement. Age alone should not make the decision. Ask Prime to walk through the options, including the Amana S-Series, before choosing.

Have your service address, a contact number, and a short description of the problem ready. Note thermostat messages, unusual sounds, and when the issue began. Share any recent repairs, and make sure the equipment can be reached safely for the visit.

Yes. Prime repairs are backed by a warranty. Before you approve work, ask which coverage and terms apply to your quoted repair.

Prime does not add a surcharge just because the visit is at night or on a weekend. The service-call terms and repair price still apply. Our phones are staffed from 7 AM to 10 PM daily. After those hours, our AI answering service handles calls and appointment requests. Answering your call does not mean a technician is immediately available; confirm the appointment time before expecting a visit.

Prime technicians are background-checked. Share your service address, the affected system and access instructions when requesting a visit. The team confirms the appointment before you expect a technician.

Yes. Ask for the guarantee terms that apply to the work in your quote. If you have a concern after the visit, contact our office so the team can review it with you.