Seasonal maintenance visits
Two included visits each year for your home’s residential AC and heating systems.
Cooling CareHeating Care
Prime Preferred Plus
AC & heating membership
More care for
your whole home.
$49/month
One home. All residential systems.
One home. All residential systems.
Seasonal maintenance, standard filters and an eligible small repair. A little more included, with your familiar Prime team.
Monthly payments only. One eligible repair up to $300 per household per 12 months. Review full terms before enrollment.
More included with Preferred Plus
Care for the systems
that care for your home.
The Preferred Plus difference
More care for your home.
All residential AC and heating systems at one enrolled home, for one monthly price.
At both included visits
Standard filters, included.
Standard air filters replaced during your maintenance visits. Prime confirms the sizes and fit; specialty or upgraded filters are separate.
One per household, per 12 months
One eligible small repair
Up to $300 in total retail price, with eligibility confirmed before work. The benefit is shared by your household, not repeated per system.
See a repair exampleEligible member savings
Prime Preferred Plus members receive 12% savings on eligible non-equipment work. Offers cannot combine. Prime confirms the work and final written price.
What could the included repair cover? A capacitor or contactor example
For example: your AC will not start on a hot summer afternoon. A capacitor or contactor could be involved; Prime diagnoses the problem before approving a repair.
A capacitor or contactor repair may qualify when its full, undiscounted retail total is $300 or less. Prime confirms the diagnosis, price and eligibility before work. Prime Preferred Plus members have their diagnostic fee waived. Your $49 diagnostic fee is always waived whenever you need us—even if no repair is completed.
Prime checks the diagnosis, your agreement and the unused household benefit before work. It is one eligible repair per household per 12-month membership period, with no cash value or rollover and no credit toward a larger repair.
Other work, equipment replacement and repairs over $300 require a separate quote. This is a benefit example, not a diagnosis or a promise that every capacitor or contactor repair qualifies.
Prime Preferred Plus
More included for your whole home.
Prime Preferred Plus is $49/month for your whole home. Our office confirms the full agreement before enrollment.
Whole-home care · more included
Prime Preferred Plus
$49/month
More care. More included for your whole home.
- Two included maintenance visits for your whole home
- Standard air filters replaced at both included visits
- one eligible small repair whose full undiscounted retail price is $300 or less per household per 12-month period.
- Prime Preferred Plus members have their diagnostic fee waived. Your $49 diagnostic fee is always waived whenever you need us—even if no repair is completed.
- 12% savings on eligible non-equipment work
All residential AC and heating systems at one enrolled home. One monthly price for the household.
Request service onlineClear benefits. Clear terms.
12% eligible savings with Preferred Plus. Eligible duct cleaning, indoor air quality, original APCO-X, Prime1 UV and other non-equipment work. Equipment installation and financing are excluded. Member savings do not stack with another discount or a promotional bundle that includes complimentary items. Prime confirms the eligible work and final written quote.
Preferred Plus small repair: one eligible small repair whose full undiscounted retail price is $300 or less per household per 12-month period. This benefit is shared by the household, not repeated for each system. It has no cash value or rollover and is not a credit toward a larger repair. Prime Preferred Plus members have their diagnostic fee waived. Your $49 diagnostic fee is always waived whenever you need us—even if no repair is completed.
Monthly payments only. Review the full agreement, renewal and cancellation terms before enrollment. A website request does not enroll you, take payment or change an existing agreement.
Family owned. Community focused.
Care from a team
you can call.
Seasonal service, a question about your filters or help understanding a repair. Your membership keeps those conversations with Prime.
Call (972) 400-3602The next step is simple
Let’s talk about your home.
We confirm the price, covered systems, maintenance visits, benefits, renewal and cancellation terms with you. Repairs outside the included Preferred Plus benefit and equipment replacement are quoted separately.
For single-family homes you own and live in within Prime’s DFW service area. Sending a request does not enroll you or take payment.
Your questions, answered
About your membership
What does Prime Preferred Plus include?
Prime Preferred Plus is $49/month for all residential systems at one enrolled home, with two included maintenance visits, standard filters replaced at those visits, one eligible small repair up to $300 per household per 12 months, and 12% savings on eligible non-equipment work. The $49 diagnostic fee is waived, even if no repair is completed.
Is Preferred Plus priced per system?
No. The $49 monthly price covers all residential AC and heating systems at your enrolled home. The small-repair benefit is one per household per 12-month membership period, not one per system.
Which filters are included with Preferred Plus?
Standard air filters are replaced during the two included maintenance visits. Prime confirms the sizes and fit for your systems. Specialty or upgraded filter products and extra filter visits are not included in this offer and require a separate written quote.
How does the included small repair work?
one eligible small repair whose full undiscounted retail price is $300 or less per household per 12-month period. This benefit is shared by the household, not repeated for each system. It has no cash value or rollover and is not a credit toward a larger repair. Prime Preferred Plus members have their diagnostic fee waived. Your $49 diagnostic fee is always waived whenever you need us—even if no repair is completed.
Could a capacitor or contactor repair be included?
A capacitor or contactor repair may qualify when its full, undiscounted retail total is $300 or less. Prime confirms the diagnosis, price and eligibility before work. one eligible small repair whose full undiscounted retail price is $300 or less per household per 12-month period. This benefit is shared by the household, not repeated for each system. It has no cash value or rollover and is not a credit toward a larger repair. Prime Preferred Plus members have their diagnostic fee waived. Your $49 diagnostic fee is always waived whenever you need us—even if no repair is completed.
Do Preferred Plus members pay the diagnostic fee?
Prime Preferred Plus members have their diagnostic fee waived. Your $49 diagnostic fee is always waived whenever you need us—even if no repair is completed.
Can I combine the member discount with another offer?
Equipment installation and financing are excluded. Member savings do not stack with another discount or a promotional bundle that includes complimentary items. Prime confirms the eligible work and final written quote.
How do I pay for a new membership?
Monthly payments only. Review the full agreement, renewal and cancellation terms before enrollment. A website request does not enroll you, take payment or change an existing agreement.
Can I request membership service with an active third-party home warranty?
Prime does not service homes with active third-party home-warranty coverage, even for self-pay work. A manufacturer’s equipment warranty or Prime’s own repair warranty is different. If third-party coverage has ended, ask the office to confirm your home’s current eligibility before requesting service.
Will joining Preferred Plus automatically cover a repair I need today?
A website membership request does not enroll you or approve a repair. Review the agreement, membership period, diagnosis and full repair price with the office. Preferred Plus includes one eligible small repair whose full, undiscounted retail total is $300 or less per household per 12-month membership period. It is not a $300 credit toward a larger repair.
What happens to my existing membership?
Your existing signed agreement remains in place, including an existing $24 rate and any agreed filter benefits. There is no automatic upgrade or price change. Contact Prime to review an optional change before accepting a new agreement.
Already a member?
Your existing agreement remains in place, including an existing $24 rate and agreed filter benefits. We do not automatically upgrade or change your plan. For help with your benefits or maintenance, Contact Our TeamOpen Your Customer Portal First-time portal access needs an office invitation.
The difference is ongoing care
Real care. Right down to the details.
See the work behind regular maintenance—and the people helping you stay ahead.
A small detail. A big part of airflow.
Give your system room to breathe.
A clogged filter can restrict airflow. We check its condition and help you understand the right fit, filter type and replacement schedule for your equipment and home.
Filter needs and replacements are confirmed for your system and visit.
Preparing your request form…
In our customers’ words
What our customers say
Review snapshot · November 6, 2026
★★★★★
The service team is great: professional, honest (not pushing things we don't need but telling us what is happening with our systems), polite, and absolutely friendly. Bonus: theyRead more from Ashley N.Read less from Ashley N.
The service team is great: professional, honest (not pushing things we don't need but telling us what is happening with our systems), polite, and absolutely friendly. Bonus: they don't talk down to us because we're women (this is huge in the service/ maintenance world!) Shout out to J. Carter and Anthony for taking care of us! Update: We are still using these guys & they are wonderful.…
★★★★★
10/20/26: update We were scheduled for the Fall Maintenance and Carter was our service tech. What a blessing it was to meet and interact with him. His kindness (to everyone in theRead more from Roxanita R.Read less from Roxanita R.
10/20/26: update We were scheduled for the Fall Maintenance and Carter was our service tech. What a blessing it was to meet and interact with him. His kindness (to everyone in the house), attention to detail and honesty was a breath of fresh air.…
★★★★★
Anthony was very curious and professional. He checked out our system, performed necessary maintenance and repairs as needed. This experience confirms that I made the rightRead more from Robert M.Read less from Robert M.
Anthony was very curious and professional. He checked out our system, performed necessary maintenance and repairs as needed. This experience confirms that I made the right decision when I chose Prime.