Serving Homeowners Across DFWFamily-Owned Since 2014 License #TACLA58877E
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PRIME AC & HEAT • DFW HOMEOWNERS

Your home. Your service. One next step.

Find Prime online booking, Prime Preferred member help, text-back options and customer portal guidance. Contact our Lewisville team for your DFW home.

SERVICE CALL$49

Service-call fee waived with completed repair.

YOUR PRIME OFFER · PRIME49

Get your comfort back.

AC or heat not working? Start with a $49 diagnostic service call. We waive that fee when Prime completes the repair for the diagnosed issue.

One system per service call at an owner-occupied single-family home in Prime’s service area. Repairs, parts and refrigerant are priced separately. The $49 diagnostic fee is waived when Prime completes the repair for the diagnosed issue. Mention PRIME49 when scheduling. Cannot be combined with other service discounts. Call for appointment availability.

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BOOK A VISIT

Request service online.

Choose a service in Housecall Pro and review its eligibility details before submitting. Our office will confirm your appointment time.

Open online booking

Booking provider pricing may differ from website offers. For an offer or member visit, contact the office to confirm eligibility and scheduling.

PRIME PREFERRED MEMBER SUPPORT

Keep your home’s care moving.

Need your maintenance visit, a plan question answered, or help with a previous appointment? Share the service address and visit or invoice reference if you have one. The office can review your membership, records and applicable written coverage before confirming the next step.

Call our local teamReview your plan’s benefits

CUSTOMER PORTAL

Your service records, securely.

Already have portal access? Enter the email associated with your customer record on Prime’s secure Housecall Pro portal to request a sign-in link and view the records available in your account. If your email has changed or a record is missing, contact the office rather than sending your private sign-in link.

Log in to customer portal

First time signing in? Contact our office for your initial invitation. Keep your personal sign-in link private.

Ask our office about portal access

Housecall Pro’s customer portal guide

PREFER A TEXT BACK?

Choose how we reach you.

Select “Text message” in the service request below. Share the basics once and our office will follow up during office hours.

Request a text back

For immediate scheduling questions, call our team. A submitted request does not reserve an appointment.

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YOUR HOME COMFORT TEAM ACROSS DFW

AC & Heating Service For DFW Homeowners

Tell Prime where your home is and what it needs. Our team confirms service coverage and appointment availability using your full address.

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LET PRIME TAKE THE NEXT STEP

Tell us what your
home needs.

Tell us what you need in three short steps. Our office will confirm the time and pricing with you.

Before You Start: Prime services single-family homes you own and live in. We do not accept active third-party home-warranty coverage, rental or commercial properties. Prime repair warranties and manufacturer warranties are separate.

Photos and videos are optional. Share thermostat messages or equipment photos if they help explain your request.

Need same-day or emergency service? Call now.

(972) 400-3602

Our team answers calls 7 AM–10 PM daily; after-hours calls go to our AI answering service. Call to confirm the earliest opening. Submitting this form does not reserve an appointment or enroll you in a plan.

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  1. 1Your home
  2. 2Contact
  3. 3Review & send
Your service request

What does your home need?

Is this a single-family house you own and live in?

You must be hiring Prime directly for this online request.

Our office will follow up with you. For the earliest available visit, call (972) 400-3602.

READY WHEN YOU ARE

Let’s Get You Comfortable

Call to check the earliest opening, or send a service request.

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