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PRIME AC & HEAT • DFW HOMEOWNERS

Your home. Your service. One next step.

Find Prime online service requests, Prime Preferred member help, text-back options and customer portal guidance. Contact our Lewisville team for your DFW home.

SEASONAL TUNE-UP$59

Per working system · Weekday appointments.

YOUR PRIME OFFER · PRIME59

Give your system a fresh start.

Put home care on your calendar. Schedule one AC or heating tune-up for a working system during a weekday appointment.

$59 per working system, per seasonal visit, at an owner-occupied single-family home in Prime’s service area. Weekday appointments, subject to availability. A system that is not operating needs a diagnostic service call instead. Repairs, parts, refrigerant and extensive cleaning are extra and require a separate quote. Mention PRIME59 when scheduling. Cannot be combined with other discounts or used to purchase a Prime Preferred membership.

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REQUEST A VISIT

Request service online.

Choose a service in Housecall Pro and review its eligibility details before submitting. Our office will confirm your appointment time.

Request Service Online

Provider pricing may differ from website offers. For an offer or member visit, contact the office to confirm eligibility and scheduling.

PRIME PREFERRED MEMBER SUPPORT

Keep your home’s care moving.

Need your maintenance visit, a plan question answered, or help with a previous appointment? Share the service address and visit or invoice reference if you have one. The office can review your membership, records and applicable written coverage before confirming the next step.

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CUSTOMER PORTAL

Your service records, securely.

Already have portal access? Enter the email associated with your customer record on Prime’s secure Housecall Pro portal to request a sign-in link and view the records available in your account. If your email has changed or a record is missing, contact the office rather than sending your private sign-in link.

Log in to customer portal

First time signing in? Contact our office for your initial invitation. Keep your personal sign-in link private.

Ask our office about portal access

Housecall Pro’s customer portal guide

PREFER A TEXT BACK?

Choose how we reach you.

Select “Text message” in the service request below. Share the basics once and our office will follow up during office hours.

Request a text back

For immediate scheduling questions, call our team. A submitted request does not reserve an appointment.

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YOUR HOME COMFORT TEAM ACROSS DFW

AC & Heating Service For DFW Homeowners

Tell Prime where your home is and what it needs. Our team confirms service coverage and appointment availability using your full address.

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LET PRIME TAKE THE NEXT STEP

Tell us what your
home needs.

Tell us what you need in three short steps. Our office will confirm the time and pricing with you.

Before You Start: Prime services single-family homes you own and live in. We do not accept active third-party home-warranty coverage, rental or commercial properties. Prime repair warranties and manufacturer warranties are separate.

Photos and videos are optional. Share thermostat messages or equipment photos if they help explain your request.

Need same-day or emergency service? Call now.

(972) 400-3602

Our team answers calls 7 AM–10 PM daily; after-hours calls go to our AI answering service. Call to confirm the earliest opening. Submitting this form does not reserve an appointment or enroll you in a plan.

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Preparing your secure request form…

  1. 1Your home
  2. 2Contact
  3. 3Review & send
Your service request

What does your home need?

Is this a single-family house you own and live in?

You must be hiring Prime directly for this online request.

Our office will follow up with you. For the earliest available visit, call (972) 400-3602.

READY WHEN YOU ARE

Let’s Get You Comfortable

Call to check the earliest opening, or send a service request.

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