Your home comfort team in Roanoke
AC repair, heating, tune-ups and duct cleaning for homeowners in Roanoke, TX. Prime AC & Heat: family-owned since 2014. Call (972) 400-3602.
Phone hours: 7 AM–10 PM daily. Same-day arrival is guaranteed for eligible repair requests received by 10 PM, with a technician arriving that same night; later requests are scheduled for the next day. Repair completion depends on diagnosis and parts.
Family-owned since 2014 · Texas license #TACLA58877E
Prime AC & Heat · Your home comfort team
Meet the Prime teamA little extra for requesting online
Send your request here. Our office confirms eligibility, written pricing and the earliest available visit.
Repair visit
$49 Visit, Free If We Fix It
Choose the offer that fits your project. Prime confirms the included work and savings in writing. Separate promotions do not stack unless expressly included in the displayed offer.
Request service onlinePRIME49 covers one system. The fee is waived when Prime completes the repair. Upfront price before work starts.
Tune-up
$59 tune-up per working system, any day. Code PRIME59.
Choose the offer that fits your project. Prime confirms the included work and savings in writing. Separate promotions do not stack unless expressly included in the displayed offer.
Request service online$59 per working furnace or AC system, available any day. Apply PRIME59. Each additional system is also $59.
Non-Amana systems
Up to $1,500 off qualifying non-Amana systems through 12/31/2026. Offers can't combine.
Choose the offer that fits your project. Prime confirms the included work and savings in writing. Separate promotions do not stack unless expressly included in the displayed offer.
Request service onlineUp to $1,500 off qualifying non-Amana systems through 12/31/2026. Offers can't combine.
Prime AC & Heat / Roanoke
Need AC or heating service in Roanoke? Prime AC & Heat is family-owned, founded in 2014 and based in Lewisville. We help homeowners across the DFW Metroplex keep their homes comfortable.
Prime Preferred membership
Prime Preferred + is $49/month for all residential systems at one enrolled home. Preferred + includes two maintenance visits with standard filters, one eligible small repair up to $300 per household per 12 months and 12% savings on eligible non-equipment work. Prime Preferred + members pay $0 in service-call fees on every visit to their enrolled home. The $69 service-call fee is always waived, whether or not a repair is completed. Review full coverage and discount terms before enrolling; other work is quoted separately.
Explore Prime PreferredAsk Prime about the Amana S-Series variable-speed system for your Roanoke home.
Explore the Amana S-SeriesWe do not work with home warranty companies, renters, landlords, property managers, or commercial properties.
Yes. Our Lewisville team services single-family houses in Roanoke that you own and live in. We do not work with home warranty companies, renters, landlords, property managers, or commercial properties. Confirm your home’s address and available appointment times when scheduling.
Tell Prime the exact property location. Confirm the applicable authority for that address rather than selecting a permit process from the mailing-city name alone.
Check that your thermostat is set to cool and that the filter is not clogged. If warm air, weak airflow, or poor cooling continues, request an AC diagnostic so the cause can be checked. Tell us when the problem started and whether it affects the whole home.
Request ServiceThe PRIME49 offer is a $49 diagnostic service call for one system. That fee is waived when Prime completes the repair for the diagnosed issue. Repair work, parts, and refrigerant are separate charges. Request PRIME49 through the offer form or mention the code when you call. Review the offer details before requesting service.
See the $49 offer detailsCall our team to check the earliest available visit, or send an online service request. Phone hours: 7 AM–10 PM daily. Share your city and whether the system has stopped working. Same-day arrival is guaranteed for eligible repair requests received by 10 PM, with a technician arriving that same night; later requests are scheduled for the next day. Repair completion depends on diagnosis and parts. An online request does not reserve a visit; Prime confirms the appointment with you.
Call (972) 400-3602Start with the diagnosis and repair cost. Compare that with the system’s condition, repeat breakdowns, warranty coverage, and the full cost of a replacement. Age alone should not make the decision. Ask Prime to walk through the options, including the Amana S-Series, before choosing.
Compare repair and replacementHave your service address, a contact number, and a short description of the problem ready. Note thermostat messages, unusual sounds, and when the issue began. Share any recent repairs, and make sure the equipment can be reached safely for the visit.
Request service onlineFrom first call to next step
Need help soon? Call (972) 400-3602 Phone hours: 7 AM–10 PM daily. Same-day arrival is guaranteed for eligible repair requests received by 10 PM, with a technician arriving that same night; later requests are scheduled for the next day. Repair completion depends on diagnosis and parts.
Share your city, the problem and whether the system is working.
Send a request or call. Our team confirms the service, pricing and appointment details with you.
Ask about the diagnosis, recommended work and price before deciding.
Choose the city where the home needing service is located.
One Prime team. Across DFW.
Family-owned since 2014.
Dots represent service communities, not individual customer addresses.
In our customers’ words
Review snapshot · November 1, 2026
Anthony does an amazing job taking care of my HVAC equipment! He’s thorough, knowledge, and takes the time to explain what he finds in a way that’s easy to understand. I appreciate his attention to detail and the care he puts into his work. He answers my questions and helps me understand how to keep my system running well.…
Carter is very knowledgeable and friendly. I recommend him highley.
The service team is great: professional, honest (not pushing things we don't need but telling us what is happening with our systems), polite, and absolutely friendly. Bonus: they don't talk down to us because we're women (this is huge in the service/ maintenance world!) Shout out to J. Carter and Anthony for taking care of us! Update: We are still using these guys & they are wonderful.…
Helps our service and installation teams coordinate the details of your home’s comfort.
Helps with repairs, maintenance, and understanding what your system needs.
Preparing your request form…
Let Prime take the next step
Tell us what you need in three short steps. Our office will confirm the time and pricing with you.
Before You Start: Prime services single-family homes you own and live in. We do not accept active third-party home-warranty coverage, rental or commercial properties. Prime repair warranties and manufacturer warranties are separate.
Need same-day or emergency service? Call now.
Call (972) 400-3602Phone hours: 7 AM–10 PM daily. Call to confirm the earliest opening. Submitting this form does not reserve an appointment or enroll you in a plan.
