No Heat? Heating Repair Today.
$49 Service Call.

Choose repair when your AC or heat is not working as expected. Maintenance is for a working system’s routine care. For a new system, request an installation consultation so Prime can review the equipment match and complete project. If you are unsure, describe the symptoms and tell us whether your home is heating or cooling.

Check that your thermostat is set to cool and that the filter is not clogged. If warm air, weak airflow, or poor cooling continues, request an AC diagnostic so the cause can be checked. Tell us when the problem started and whether it affects the whole home.

The PRIME49 offer is a $49 diagnostic service call for one system. That fee is waived when Prime completes the repair for the diagnosed issue. Repair work, parts, and refrigerant are separate charges. Request PRIME49 through the offer form or mention the code when you call. Review the offer details before requesting service.

Call (972) 400-3602 to check the earliest available visit, or send an online service request. Speak with our team 7 AM–10 PM daily. After-hours service requests are welcome. Share your city and whether the system has stopped working. Same-day arrival is guaranteed for eligible repair requests; repair completion depends on diagnosis and parts. An online request does not reserve a visit; Prime confirms the appointment with you.

Start with the diagnosis and repair cost. Compare that with the system’s condition, repeat breakdowns, warranty coverage, and the full cost of a replacement. Age alone should not make the decision. Ask Prime to walk through the options, including the Amana S-Series, before choosing.

A tune-up is for a working system. The PRIME59 seasonal offer is $59 per system for a weekday tune-up, subject to the posted terms. If your AC or heat is not working, choose a diagnostic service call so the problem can be identified first.

Ask for the current lender terms before applying. Compare the APR, fees, payment amount, number of payments, and total cost. Ask how any promotional period works. Financing availability and approval depend on the lender; contact Prime for the terms offered for your project.

Prime services single-family homes that you own and live in within its DFW service area. Prime does not service homes with active third-party home-warranty coverage, even for self-pay work, or work with renters, landlords, property managers or commercial properties. Manufacturer equipment coverage and Prime’s own repair warranty are different from third-party home-warranty coverage. Confirm your full address with the office.

Have your service address, a contact number, and a short description of the problem ready. Note thermostat messages, unusual sounds, and when the issue began. Share any recent repairs, and make sure the equipment can be reached safely for the visit.

Prime repairs are backed by a Prime warranty, and Prime offers a satisfaction guarantee. Ask for the applicable written terms for your work, including what is covered, exclusions and how to request help. Do not assume a manufacturer warranty covers installation labor or every expense.