Serving Homeowners Across DFWFamily-Owned Since 2014 License #TACLA58877E
Talk To Our Team(972) 400-3602Request Service
Prime PreferredExplore AC & Heating Membership
Serving DFW homeowners

A New Season At Home.
Plan For Comfort.

Local AC & heating care. Call for same-day or emergency availability.

Call PrimeRequest Service

$49 diagnostic · One system. Repairs extra.

Fee waived with repair · Details

Diagnostic fee waived when Prime completes the repair for that issue. PRIME49 terms

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Prime AC & Heat installation truck with red, white, and blue branding.
Prime At Your Door.Family-Owned Since April 2014 · Based In Lewisville
SEASONAL TUNE-UP$69

Per working system · Weekday appointments.

YOUR PRIME OFFER · PRIME69

Give your system a fresh start.

Put home care on your calendar. Schedule one AC or heating tune-up for a working system during a weekday appointment.

$69 per working system, per seasonal visit, at an owner-occupied single-family home in Prime’s service area. Weekday appointments, subject to availability. A system that is not operating needs a diagnostic service call instead. Repairs, parts, refrigerant and extensive cleaning are extra and require a separate quote. Mention PRIME69 when scheduling. Cannot be combined with other discounts or used to purchase a Prime Preferred membership.

Request the $69 tune-upOr call to request this offerBBB A+ Accredited
Texas license #TACLA58877EView all current offers
BBB A+ AccreditedRead Customer ReviewsAmana Factory-CertifiedExplore The S-SeriesTexas Licensed#TACLA58877E

LET PRIME TAKE THE NEXT STEP

Tell us what your
home needs.

Tell us what you need in three short steps. Our office will confirm the time and pricing with you.

Photos and videos are optional. Share thermostat messages or equipment photos if they help explain your request.

Need same-day or emergency service? Call now.

(972) 400-3602

Requests are reviewed during office hours. Submitting this form does not confirm an appointment or enroll you in a plan.

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  1. 1Your home
  2. 2Contact
  3. 3Review & send
Your service request

What does your home need?

Is this a single-family house you own and live in?

You must be hiring Prime directly for this online request.

Our office will follow up with you. For the earliest available visit, call (972) 400-3602.

AC & HEATING SERVICES

How Can We Help?

All Our Services

Plan Your Home’s Maintenance

Request a tune-up or duct cleaning, or explore Prime Preferred for ongoing AC and heating care.

Request A Tune-Up
$69 seasonal tune-up.View offer details
Seasonal Tune-UpsAir Quality Questions
Prime Preferred MembershipDuct CleaningIndoor Air Quality

FROM HOMES ACROSS DFW

What Your Neighbors Are Saying.

Read Reviews On Google
Read Customer Reviews On GoogleVisit Prime’s Google review profile

1,320 reviews collected across Google, Yelp, Facebook and HomeAdvisor

Combined LocalImpact snapshot · September 17, 2026 · Not a Google-only count.

System installation
“Very reliable, respectful, detailed oriented crew”
J RSeptember 15, 2026Google review excerpt · via LocalImpact
Service experience
“He was extremely knowledgeable and personable.”
Matt L.September 15, 2026Google review excerpt · via LocalImpact
System installation
“Outstanding communication, professionalism, and customer service.”
Julia T.September 11, 2026Google review excerpt · via LocalImpact

MEET YOUR NEW MEMBERSHIP

Prime Preferred

Your Maintenance,
Handled.

Seasonal AC and heating care. Your local Prime team.

Explore Prime Preferred

Membership pricing and coverage confirmed before enrollment.

Illustrative North Texas home with warmly lit windows at dusk
Family Owned. Community Focused.Home Comfort.
A Familiar Team.
Cooling CareHeating CareYour HomeComfort Control

A CLEAR NEXT STEP

Know What To Expect.

  1. Tell Us What’s Happening

    Share your city and what your system is doing.

  2. Confirm Your Visit

    Our office confirms the service, pricing and appointment details.

  3. Choose With Confidence

    Review the findings and quote before approving work.

See Our Installation Process
YOUR LOCAL PRIME TEAMMeet the people behind Prime →

MEET YOUR LOCAL TEAM

Family-Owned Since 2014.
Based In Lewisville.

Edith and George Bacallao founded Prime in April 2014. Based in Lewisville, we serve homeowners across the DFW Metroplex.

Meet Prime

THINKING ABOUT AN UPGRADE?

Explore The
Amana S-Series.

Quieter comfort starts with the right match. Explore variable-speed air conditioners and heat pumps with an Amana Factory-Certified Dealer.

S-Series ACS-Series Heat Pumps
Repair Or Replace?
Illustrative Amana S-Series lineup: prominent double-fan center with a smaller unit on each side; right unit faces right
Cold Climate Rated*Qualifying AZV9S Heat-Pump Matches
Illustrative Lineup · Cabinet Varies By Model
Side-Discharge ComfortAs Low As 45 dBA*In Level 3 Quiet Mode

Illustrative Audio · Playback Depends On Your Volume

Sound & Rating Details

*45 dBA is manufacturer-published sound pressure at 3 feet in Level 3 Quiet Mode. Sound varies by model, mode and conditions. Quiet Mode can reduce capacity.

Cold-climate qualification depends on the matched indoor and outdoor equipment. Prime verifies the exact AZV9S heat-pump combination.

The generated audio illustrates a quiet S-Series-style sound. It is not an equipment recording or calibrated 45 dBA playback. Actual results vary.

Amana Specifications (PDF)

DUCT CLEANING

A Closer Look At Your Ductwork.

Noticing dust around your vents? Explore the cleaning process and request a quote for your home.

Explore Duct Cleaning

Duct cleaning is quoted separately from tune-ups and membership.

Technician using Rotobrush equipment to clean a ceiling air register.
Professional Brush-And-Vacuum Equipment

PLAN YOUR REPLACEMENT

Explore Financing Options.

Review available offers, payment schedules and lender terms for your new system. Subject to credit approval and eligible equipment.

See Financing Details

HELPFUL ANSWERS

Guides & Tools For Your Home.

Homeowner GuidesPractical answers for caring for your home.Repair Or Replace?Prepare to compare your options.Cooling Savings CalculatorExplore efficiency using your own budget.More Tools & VideosFilter sizing, comfort questions and more.

ONE PRIME TEAM. ACROSS DFW.

Comfort starts
close to home.

Over 7,000 customers served across DFW.

Dots represent service communities, not individual customer addresses.

BEFORE YOUR VISIT

Service Questions,
Answered.

Have a different question?
Call (972) 400-3602.

Check that your thermostat is set to cool and that the filter is not clogged. If warm air, weak airflow, or poor cooling continues, book an AC diagnostic so the cause can be checked. Tell us when the problem started and whether it affects the whole home.

Schedule AC repair

The PRIME49 offer is a $49 diagnostic service call for one system. That fee is waived when Prime completes the repair for the diagnosed issue. Repair work, parts, and refrigerant are separate charges. Request PRIME49 through the offer form or mention the code when you call. Review the offer details before booking.

See the $49 offer details

Openings change throughout the day. Call (972) 400-3602 to check the earliest available visit, or check online scheduling. Share your city and whether the system has stopped working. Your appointment is confirmed only when the scheduling team or booking system confirms it.

Call for the earliest opening

Start with the diagnosis and repair cost. Compare that with the system’s condition, repeat breakdowns, warranty coverage, and the full cost of a replacement. Age alone should not make the decision. Ask Prime to walk through the options, including the Amana S-Series, before choosing.

Compare repair and replacement

A tune-up is for a working system. The PRIME69 seasonal offer is $69 per system for a weekday tune-up, subject to the posted terms. If your AC or heat is not working, choose a diagnostic service call so the problem can be identified first.

See tune-up details

Ask for the current lender terms before applying. Compare the APR, fees, payment amount, number of payments, and total cost. Ask how any promotional period works. Financing availability and approval depend on the lender; contact Prime for the terms offered for your project.

Explore financing

From Lewisville, Prime services single-family houses that you own and live in across the DFW Metroplex. We do not work with home warranty companies, renters, landlords, property managers, or commercial properties. Choose your service city and confirm the home’s address when scheduling.

Find your service area

Have your service address, a contact number, and a short description of the problem ready. Note thermostat messages, unusual sounds, and when the issue began. Share any recent repairs, and make sure the equipment can be reached safely for the visit.

Book service online

TALK WITH YOUR LOCAL TEAM

AC Or Heating Trouble?
Let’s Talk.

Call to check the earliest opening, or send a service request.

Request ServiceOr Call (972) 400-3602
Call NowBook Online