Effective September 24, 2026
These terms cover the Prime AC and Heat LLC service and marketing text-message programs. They apply when you separately opt in to an available program. Reading this page, visiting our website, requesting service, or purchasing a product does not by itself enroll you in marketing texts.
Messages And Your Consent
With your permission, service-related SMS and MMS may include appointment confirmations and reminders, scheduling changes, technician arrival updates, estimate and invoice notifications, and two-way support about your HVAC service.
Marketing texts require separate express written consent. If you choose to receive them, they may include seasonal HVAC offers, maintenance specials, and Prime Preferred membership offers. Service-text permission does not automatically enroll you in marketing.
An enrollment request explains the program and how to give consent. Where we offer enrollment by text, follow that request’s instructions and reply Y to confirm marketing enrollment. A reply is consent only to the program described in that request. We retain the disclosure, your consent response, phone number, date, and time.
Consent is optional and is not a condition of purchasing goods or services. You can arrange service by calling our office without agreeing to marketing texts. Messages may be sent using automated technology.
Message Frequency And Charges
Message frequency varies based on your service activity, conversations, and the programs you choose. An opted-in program may send recurring messages. Message and data rates may apply. Your wireless provider’s messaging and data charges apply to SMS, MMS, and replies. Contact your provider about your plan.
How To Stop Messages
Reply STOP to the number that sent the message to unsubscribe. You may receive one final confirmation. After that, no further messages will be sent through that messaging program unless you opt in again. This may also stop service and appointment texts from that sender; contact our office to arrange another way to receive updates. We will not treat a purchase or new service request as permission to override your opt-out.
How To Get Help
Reply HELP to a program message for assistance. You can also email service@primeacandheat.com or call (972) 400-3602. These office contact options remain available whether or not you receive texts.
Delivery And Your Number
Messages depend on supported wireless networks and are not guaranteed to arrive immediately. Carriers are not liable for any delayed or undelivered messages. Texting is not an emergency-response service. Contact the office by phone for urgent service availability; call 911 for an immediate threat to life or safety.
Enroll only a number you are authorized to use. Let us know if your number changes, is disconnected, or is reassigned so we can update your preferences.
Your Privacy
Our Privacy Policy explains how we handle messaging information. Mobile information and text-message opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Limited information may be processed by service providers solely to operate and deliver the messaging program.
Program Changes And Contact
We may update these terms and the effective date. A material change in the types of messages you receive requires any notice or renewed consent that applies; updating this page does not expand your consent. These messaging terms do not replace your separate estimate, service, membership, warranty, or financing agreement.
Prime AC and Heat LLC
150 Valley Ridge Blvd, Suite 102
Lewisville, TX 75057
service@primeacandheat.com · Call (972) 400-3602