Operations Manager
Christy
Keeping the details connected.
Coordinates the office and service workflow so your request reaches the right people.
PRIME AC & HEAT • DFW HOMEOWNERS
Your Home. Our Family’s Business.
Meet Prime AC & Heat: family-owned since 2014, based in Lewisville and serving DFW homeowners. AC, heating, maintenance, duct cleaning and new systems.
BBB A+AccreditedTexas licensed#TACLA58877E
MEET THE FAMILY BEHIND PRIME
Rooted In Lewisville. Here For DFW Homeowners.
Edith and George Bacallao founded Prime AC & Heat in April 2014. Based in Lewisville, our family-owned company helps homeowners across Dallas–Fort Worth with AC and heating repairs, system replacement and ongoing maintenance.
Care You Can See In The Work.
Our installation process includes photo and video documentation, nitrogen purging, pressure testing and evacuation verification. We coordinate permits and city inspections and perform a next-day quality check. These steps help us check the work behind the equipment.
Explore Our Installation ServiceOne Team For Your Home’s Comfort Needs.
Come to Prime for AC repair, heating service, system replacement, maintenance, duct cleaning and indoor air quality questions. Our team can help you understand the options for your home.
Find The Service Your Home NeedsCredentials You Can Check.
Prime holds Texas license TACLA58877E and is BBB A+ Accredited. Read our customers’ experiences on Google as you get to know the company.
Read Prime Customer ReviewsCall Us Or Request Service Online.
Tell us your city, what is happening and whether the system is working. Our office confirms the price and appointment with you. An online request does not reserve a visit.
Contact Our Lewisville TeamREAL PEOPLE. ONE PRIME TEAM.
A friendly voice.
A team behind it.
From your first call to the details of your visit, our customer care, dispatch, and service teams work together to help you feel informed and ready for the next step.
Service & Installation Manager
Coby
Support from diagnosis through installation.
Leads our service and installation teams, helping coordinate equipment questions, workmanship, and the next steps for your home.
Dispatch Manager
Heather
A clear plan for your visit.
Coordinates dispatch and scheduling details between our office and the team in the field.
Customer Service Representative
Cierra
A helpful first conversation.
Listens to your concerns, gathers your service details, and helps you start your request.
Dispatcher
Patsy
Keeping your visit moving.
Helps with scheduling communication and connects homeowners with our service team.
MEET YOUR FIELD TEAM
Familiar faces.
Comfort at home.
Get to know the people who help care for your home—from diagnosing a problem and explaining your options to installing your next system. Coby leads both our service and installation teams.
Service technicians
Help with repairs, maintenance, and understanding what your system needs.
Carter
Service Technician
Anthony
Service Technician
Senior lead designers
Morgan and Alfredo help you compare system choices, efficiency, and the right equipment match for your home.
Morgan
Senior Lead Designer
Alfredo Ramos
Senior Lead Designer
Installation team
The team behind your new system, from equipment setup to a clean, careful finish.
Kevin
Installer
Alfonso
Installer
Alex
Installer
Alejandro
Installer
Daniel
Installer
Cassy
Installer
Rashawd
Installer
Fredrick
Installer
Installation helpers
Christian
Installation Helper
Avery
Installation Helper
Quality control
A closer look after installation. Alfredo Luna helps check completed work, equipment operation, and the details that matter for your home.
Alfredo Luna
Quality Control Technician
Tell us what’s happening at home.
Share your city and your comfort concern. We’ll help you with the next step and confirm appointment availability.
FROM FIRST CALL TO NEXT STEP
How To Request Service
Need help soon? Call to check the earliest opening. Our team answers calls 7 AM–10 PM daily; our AI answering service handles calls after hours. Same-day visits depend on availability and are confirmed by Prime.
Tell Us What’s Happening
Share your city, the problem and whether the system is working.
Confirm Your Visit
Send a request or call. Our team confirms the service, pricing and appointment details with you.
Review Your Options
Ask about the diagnosis, recommended work and price before deciding.
Your Questions, Answered
Prime’s team is based at 150 Valley Ridge Blvd, Suite 102, Lewisville, TX 75057. Edith and George Bacallao founded the family-owned company in April 2014. Our team serves eligible homeowner requests across the DFW service area.
Contact The Lewisville OfficePrime services single-family homes that you own and live in within its service area. Prime does not service homes with active third-party home-warranty coverage, even for self-pay work, or work with renters, landlords, property managers or commercial properties. A manufacturer’s equipment warranty or Prime’s own repair warranty is different from third-party home-warranty coverage. Confirm your full address and appointment availability with the office.
Find Your Service AreaAsk about the equipment record, operating checks, permit and inspection status, and how the controls and filter care were explained. Prime’s installation process includes photo and video documentation, nitrogen purging, pressure testing, evacuation verification and a next-day quality check. Keep the project scope and applicable warranty documents with your home records.
See The Installation-Day ProcessGET TO KNOW YOUR HOME COMFORT TEAM
A few things about Prime.
| What matters | Prime AC & Heat |
|---|---|
| Who we are | Family-owned. Founded in 2014. |
| Who we serve | Homeowners across Dallas–Fort Worth. |
| Where we’re based | Lewisville, serving the DFW Metroplex. |
| Texas license | TACLA58877E. |
| Accreditation | BBB A+ Accredited. |
| Equipment options | Amana S-Series comparisons. |
SEASONAL TUNE-UP$59
Per working system · Weekday appointments.
YOUR PRIME OFFER · PRIME59
Give your system a fresh start.
Put home care on your calendar. Schedule one AC or heating tune-up for a working system during a weekday appointment.
$59 per working system, per seasonal visit, at an owner-occupied single-family home in Prime’s service area. Weekday appointments, subject to availability. A system that is not operating needs a diagnostic service call instead. Repairs, parts, refrigerant and extensive cleaning are extra and require a separate quote. Mention PRIME59 when scheduling. Cannot be combined with other discounts or used to purchase a Prime Preferred membership.
Request the $59 tune-upOr call to request this offerBBB A+ Accredited
Texas license #TACLA58877EView all current offers
Texas license #TACLA58877EView all current offers
YOUR HOME COMFORT TEAM ACROSS DFW
AC & Heating Service For DFW Homeowners
Tell Prime where your home is and what it needs. Our team confirms service coverage and appointment availability using your full address.
LET PRIME TAKE THE NEXT STEP
Tell us what your
home needs.
Tell us what you need in three short steps. Our office will confirm the time and pricing with you.
Before You Start: Prime services single-family homes you own and live in. We do not accept active third-party home-warranty coverage, rental or commercial properties. Prime repair warranties and manufacturer warranties are separate.
Photos and videos are optional. Share thermostat messages or equipment photos if they help explain your request.
Need same-day or emergency service? Call now.
(972) 400-3602Our team answers calls 7 AM–10 PM daily; after-hours calls go to our AI answering service. Call to confirm the earliest opening. Submitting this form does not reserve an appointment or enroll you in a plan.
Texas licensed#TACLA58877EBBB A+ AccreditedView our BBB profile
READY WHEN YOU ARE
Let’s Get You Comfortable
Call to check the earliest opening, or send a service request.